It's been 3 days since message 2A2010VXZAAGP and I have heard only silence. A full month since I first reported the problem with my cable.
A month of football inspired by Picasso in his cubist phase. A month of television broadcast by Salvador Dali. A month of dramatic dialogue interpreted by Porky Pig. A month of psychedelic pictures affecting one end of this node to the other.
A month of customer service Machiavelli might describe as Byzantine and internecine. A month of each call being treated as a new problem rather than an ongoing issue. A month of problems so layered that a diagram would look like an onion with no apparent center. A month of right and left hands not exchanging handshakes. A month of interdepartmental Darwinism.
By the time you get a tech out again, it will have been another week with no one addressing the problem, no one ensuring it's been resolved, no one taking ownership.
Soon, it will no longer be my problem. And I won't wait another month.
© 2010 Edward P. Morgan III
